Who should I contact for a legal request?

Start with live chat for a quick handoff, or email support@cinahoki.bet for a written trail. We route the case to the right team and reply through the same channel you used.

Reference

Legal Terms for Your Account

This page explains how we handle legal questions around your account, your data, and your access.

Access by local lawData and cookiesAccount changesSupport trail

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Where These Terms Apply

cinahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to your account activity, support history, and the records we keep for security and dispute handling. If a request involves DANA, OVO, GoPay, or QRIS, we may use the transaction reference as part of your account record, but that does not create any

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extra right to access if local law does not allow it. We only process changes when the request comes from the registered channel or after we verify control of the account. If local law changes, we may update what we store, how long we keep it,
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and which features stay available. You can ask our team to explain the current position before you take any action, including a name change, contact update, or account closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How To Reach Us

For legal requests, we split messages by channel so the right team sees them first.

DATA AND ACCESS

How We Handle Your Records

We keep legal handling tied to the minimum data we need: account details, device and login history, support tickets, and payment references where required by the rail.

Data use

We store account details, login history, and support messages so we can process legal requests and protect the account trail. We do not ask for more than we need, and we separate internal access by role.

Cookie control

Cookies keep your session steady on phone or desktop and remember the language you last used. If you clear them in your browser, you may need to log in again and confirm your device once more.

Account security

If your password changes, device changes, or login attempts look unusual, we can ask for a check before the account opens fully. That extra step helps us stop unauthorised edits from landing in your profile.

Retention period

We keep support and account records only for as long as we need them for service handling, dispute work, and legal duties. After that, we remove or anonymise the record where the law allows.

Edit requests

If you need a name, email, or phone number update, send the request from the registered channel or through a verified login. We will confirm the change in writing once the record is updated.

Request trail

Every legal request leaves a ticket trail that shows the channel, the time, and the action taken. If you need a copy of that trail, ask our team and we will send what we can share.

Common Questions On Legal

These questions cover the parts people ask about most: access, corrections, retention, and what happens when local law changes. We answer from the current account record, not from memory, so you know what applies to you right now. If you need a written trail, send the request through the same channel you use to contact us, and we will keep it in the case file.

Use live chat or email from the address on file. We verify your identity first, then send the record set tied to your account and recent support tickets. That keeps the reply tied to the right person.

Yes, after we confirm control of the current account. We may ask for a login check or a message from the registered number before we update the profile, then we send a confirmation to both channels.

We keep account, support, and transaction references only as long as needed for service handling, disputes, and legal duties. When that period ends, we remove or anonymise them where local law permits.

No. Cookies help your session and preference settings. DANA, OVO, GoPay, and QRIS references belong in account and support records, not in a simple browser cookie.

We update access, storage, and request handling to match the new rule set. If a change affects your account, we may limit a feature or ask you to confirm details before we continue.

Start with live chat for a quick handoff, or email [email protected] for a written trail. We route the case to the right team and reply through the same channel you used.

Legal Terms for Your Account

How To Reach Us

How We Handle Your Records

Data use

Cookie control

Account security

Retention period

Edit requests

Request trail

Common Questions On Legal

01 How do I ask for my account data?

02 Can I change my phone number or email?

03 How long do you keep my records?

04 Do cookies store my payment details?

05 What happens if local law changes?

06 Who should I contact for a legal request?

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