Reference

cinahoki Account Terms for Indonesia

Before you open an account, this page tells you how we handle access, deposits, withdrawals, and session rules for live tables and slot rooms.

Local law onlyAccount checksDANA / OVO / GoPay / QRISLive tables & slots
cinahoki cinahoki Account Terms for Indonesia
ASK US DIRECTLY

cinahoki Support for Account Terms

When a clause does not read clearly, we keep three paths open: live chat, WhatsApp, and email.

Live chat Use live chat when you need a fast answer about a clause, a payment-name…
WhatsApp Send a message to the WhatsApp number shown in your account panel between 08:00…
Email Write to [email protected] when you need a written trail for a correction, a record…
DATA AND ACCESS

How We Handle Your Account Data

We keep this policy practical: collect only what we need, protect it with account controls, and keep a record long enough to handle disputes or local-law requests.

Data we store

We store your name, contact details, login time, device type, and payment references only to run the account and match actions to you. That record helps us settle withdrawal checks and keep account access tied to one person.

Cookie use

Cookies remember your session, language choice, and device so you do not repeat the same sign-in steps every time. If you clear them, some screens will ask you to log in again and confirm the device.

Account security

A new phone, SIM change, or unusual login route can trigger an extra check. We do that to block access from the wrong device and to keep password changes and wallet actions in your control.

Record retention

We keep support logs and account records only as long as we need them for operations, dispute handling, tax, or local-law requests. After that period, the record is removed or anonymised.

Access request

If you want a copy of what we hold, send a request from your registered email address. We verify the account first, then share the record in a format that matches the request and current law.

Change request

If your name, phone number, or wallet route changes, send the update with the proof we ask for. We will amend the profile once the details match and the check is complete.

Questions About Terms and Access

These questions cover the account terms you are most likely to check before opening, updating, or closing an account. We explain access, data use, record retention, and the steps for contacting us when details need to change. If your case is unusual, send it through live chat, WhatsApp, or email and we will answer from the same account record.

Yes, where local law permits. We may still ask you to confirm your name, contact details, and payment route before the account becomes active, and the same check can return after a device change.

We keep the details needed to run your account: name, contact data, login logs, device type, payment references, and support threads. We do not ask for more than we need to process requests and protect access.

Use live chat or email from your registered address, tell us exactly what changed, and attach the proof we request. We update the record after the details match and the check is complete.

We keep records only for the time needed to run the account, handle disputes, meet tax duties, or answer local-law requests. When that period ends, we remove or anonymise the record.

Access can pause if the name on a wallet does not match the account, if a device looks unfamiliar, or if a document check is still pending. We restore access after the issue is fixed.

Reach us through live chat, WhatsApp, or [email protected]. Our desk is open daily from 08:00 to 24:00 WIB, and we answer the clause you mention against your account record.